FAQs
TIERS
I can’t log into my account! What should I do?
Don’t panic! Click “Forgot your password?” to reset your password. From there, you’ll need to verify your email address and we’ll help you through the process to get you back into your account. If you’re still having trouble logging into your account, please email us at rewards@nubest.com for help.
I’ve just created an account but I don’t have any tier. I thought I would be Standard
Unfortunately, new members will not become Standard members and enjoy various exclusive benefits until they shop at nubest.com.
Can I level up by 2 or 3 tiers within a year?
Yes, you totally can as long as your spending meets the required amount for each tier within a rolling year. For instance, if Standard members spend over $600 before the end of a rolling year, they can reach Gold status. However, you only level down to only one tier if failing to meet a specific amount threshold within a year.
Does my tier ever expire?

Your tier status is based on a rolling year (12 month period once you reach a higher tier status).

Please note that you can level down to the lower tier(s) if you fail to meet a specific amount threshold:

  • Silver members will return to Standard if spending less than $150 within a rolling year.

  • Gold members will return to Silver if spending less than $600 within a rolling year.

  • Diamond members will return to Gold if spending less than $3000 within a rolling year.

How do I join NuBest Rewards?
It’s simple! Just create an account and you’ll be rewarded with 100 points. Shop to earn more points and achieve a higher tier. Then, redeem your points into discount codes to use at checkout. Time to sit tight, sip your coffee nice and slow, and enjoy massive savings for NuBest Rewards members.
POINTS & DISCOUNTS
Is the shipping fee included in my points when I shop?
No, the shipping fee is not calculated in the points earned by making a purchase.
How do I check my point balance?
You can check your point balance in your Rewards Summary which is shown upon logging in.
Is there a maximum limit to my points?
No, there is no maximum limit!
Are my points available to redeem right after I complete an action?
Your points are allocated to you immediately after you have successfully performed any of the actions in the “Way to earn points” section.
Can I use two discount codes at the same time?
No, you can only use one discount code per purchase.
How to apply discount codes at checkout?
Please redeem points for a voucher before making a purchase. You can then manually copy and paste the voucher code at checkout. Kindly note that you can only use one redeemed voucher per purchase.
When should I redeem the points for discounts? Is the number of discount codes limited?
You can redeem anytime you would like to, even during checkout. There is no limit on the number of discount codes you redeem but you can use only one discount code per purchase. Please note that discount codes require a minimum order value to be applied per purchase.
How do I use the points earned? Can I use them to level up?
You can redeem your points into discount codes to use at checkout. We have fixed redeemable amounts for you to choose from based on your current points. However, you cannot use your points to level up. Reaching a higher tier depends on the amount you spend shopping at nubest.com during a rolling year: Silver ($150 - $599), Gold ( $600 - $2999), Diamond ($3000+).
When will my points expire?
Your points will never expire.
How much discount can I get, let’s say I have 1000 points?
You can redeem 1000 points for a $20 discount on any order of $90 and more.
How many points do I have to earn to redeem?
After reaching 500 points, you can start redeeming your points for discount codes to use at checkout. You can choose from the fixed redeemable amounts based on your current points.
How many points do I get for $1 spent?

Depending on your tier, your points per $1 spent is as follows:

  • Standard: $1 spent = 1 point

  • Silver: $1 spent = 2 points

  • Gold: $1 spent = 3 points

  • Diamond: $1 spent = 3.5 points.

Why can’t I redeem my points for discounts?
You have to reach a specific number of points in order to redeem. For new members, you have to make a purchase at nubest.com and reach at least the Standard tier to access these exclusive benefits. Only Standard, Silver, Gold, and Diamond members are eligible to redeem points into discount codes to use at checkout.
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WAYS TO EARN POINTS
What are the ways to earn points?

You can earn points in many ways:

  • Create an account (100 points)

  • Make a purchase (Tiers earn 1x, 2x, 3x, or 3.5x points for $1 spent)

  • Add your birthday (200 points)

  • Follow us on Instagram (200 points)

  • Follow us on Facebook (100 points)

  • Follow us on Twitter (100 points)

  • Follow us on TikTok (100 points)

  • Complete 3 repeat orders. For one-time orders only (300 points)

  • Complete 5 repeat orders. For one-time orders only (500 points)

Tiers also earn points automatically when reaching a higher tier or on special occasions such as their birthdays.

Which way to earn the most points?
You can earn the most points by making a purchase (Diamond members earn up to 350 points for $100 spent).
Complete 3 repeat orders of $50 to gain 300 points: Is $50+ the total of 3 orders or just one order?
The value of each order should be $50 and above.
Do I need to make 3 consecutive orders of $50 to get 300 points?
No, you do not have to make 3 consecutive orders. As long as the value of each of your orders is $50 and more (minus shipping fee) and the purchased items are not subscribed ones, you can earn 300 points after completing 3 such orders.
Will I get points for my subscription purchase?
Yes! Your subscription order will automatically apply points to your account.