With our Subscription & Save Program, you’ll save time and energy while getting your favorite products automatically delivered right to your door. All you need to do is choose your favorite products and how regularly you want to receive them. A notification email will be sent to you 3 days before your next recurring payment is made. Once the amount is deducted from your specified payment method, you will also receive a confirmation email from us.

You can manage your subscription at any time from your account page, or contact our Customer Service for prompt support.

• For customers that subscribe from 0:00 AM EST March 25, 2021 onwards:

1st subscription order: fully charged as a one-time purchase.

2nd recurring purchase: 15% OFF your order, plus a discount equivalent to 15% OFF your first subscription order.

From the 3rd recurring purchase onwards: Every order will get 15% OFF the value of its item(s).

• For customers that subscribe from 0:00 AM EST January 12, 2021 to 11:59 PM EST March 24, 2021:

1st subscription order: fully charged as one-time purchase.

2nd recurring purchase: 10% OFF your order, plus a discount equivalent to 10% OFF your first subscription order.

From the 3rd recurring purchase onwards: Every order will get 10% OFF the value of its item(s).

*Since March 25, 2021 your subscription will be automatically upgraded to Subscribe & Save 15% OFF.

• For customers that subscribe before 0:00 AM EST January 12, 2021:

Every subscription order enjoys 5% OFF the value of purchased item(s).

*Since March 25, 2021 your subscription will be automatically upgraded to Subscribe & Save 15% OFF.

If you encounter difficulty logging in, it is because you have not set up a password to register for a complete account on our website. Please use your email address you use at checkout to sign up an account, create a password, check your email to activate the account, and then manage the subscription.

Yes, you can cancel at any time at no additional cost. 

• For customers that subscribe from 0:00 AM EST January 12, 2021 onwards:

You can go to your account settings and cancel the subscription by yourself, or email us at support@nubest.com anytime to request a cancellation.
Cancellation of service only takes effect after there is a confirmation email sent from NuBest to your email address. Once you receive our confirmation email about the subscription being cancelled, you will no longer be charged for recurring orders.

• For customers that subscribe before 0:00 AM EST January 12, 2021:

You can cancel your subscription any time after the second automatic payment is charged. To request a termination, please email us at support@nubest.com.

In case you cancel your second subscription order at the same time with the termination of the Subscription, a Subscription fee equivalent to 5% you enjoyed on your first order will be deducted from the refund of your second order. There is no charge for cancellation of subscription after the second order is delivered successfully without refund requests.

Please note that the subscription cannot be cancelled before the second automatic payment.

Cancellation of service only takes effect when there is a confirmation email from NuBest. You will no longer be charged for the subscription after receiving our confirmation email.

You can easily customize your subscription by logging in your account. Once logged in, you can edit any of the followings by clicking the Edit Icon

• Next charge date

• Delivery schedule

• Product (Swap or Add)

• Shipping address

• Billing address

• Payment information

• Skip shipment 

• Cancel subscription

For any changes to be made, including changes in payment method, product quantity, and renewal frequency, please go to your Manage Subscription settings or contact us at support@nubest.com. We can then make the necessary amendments as per your request. Please note that when an order has been already handed over to shipping agencies, we will no longer be able to modify the item shipped or the payment taken.

No, subscriptions don’t include other offers and discounts unless specified.

If your automatic recurring payment is declined due to any problems with your card, NuBest will notify you via the email address provided when you set up the agreement and made your first payment. Upon redirected to the Manage Subscription settings, you can update your payment method to continue the recurring purchase.

Subscription products follow the same return policy as non-subscription products. Please see our Return Policy for more details.

Yes! Your subscription order will automatically apply points to your account.