Don’t panic! Click “Forgot your password?” to reset your password. From there, you’ll need to verify your email address and we’ll help you through the process to get you back into your account. If you’re still having trouble logging into your account, please email us at firstname.lastname@example.org for help.
No, the shipping fee is not calculated in the points earned by making a purchase.
You get 250 points for signing up for a subscription item (your sign-up purchase is also your first subscription order). Please note that you can subscribe to more than one item.
Any subscription orders after this first one are called subscription renewals.
The point-earning process is as follows:
Sign up for subscription: 250 points
1st renewal: Done
2nd renewal: Done
3rd renewal: Done and you get 300 points immediately.