Return Policy

All sales are final. We only accept returns for a refund, for items damaged in transit. 

• You have 30 calendar days to return an item from the date you received it.
• Items must be in unused condition.

To be eligible for a refund, you must email us within 7 days of receiving the products at support@nubest.com to alert us of the damage (Please remember to provide us with proof of purchase). After receiving your email, we will consider your product return. If you receive the approval from us to return the items, we will email you to instruct you how to return the items to us. Then you return the damaged item to us under our instruction. After receiving the damaged item, we will carry out the refund. 

Refunds for items damaged in transit

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.

The refund issued will be for the cost of the merchandise only.

Other refunds (if applicable)

Items that are not damaged in transit can be returned to us if the returned items are in saleable condition (the safety seals are still intact). We will refund your payment after deducting the shipping fee and handling fee.

Items that have been opened are not eligible for a return or refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges

If you’d like to exchange for a different item, please follow the above instructions for a return, and place a separate new order for the item you’d prefer.

Lost packages

We will not be responsible for the lost packages and items marked as delivered, and we will not refund you in case you provide us with the wrong delivery address.

Order cancellation

If you want to cancel your orders, please inform us within 24 hours from the time you place orders successfully. After 24 hours from the time you place orders successfully, your orders cannot be canceled because we have already shipped your orders at that time.

Other order issues

For a refund or replacement eligibility, customers are required to send an email within 7 days of receiving the products to support@nubest.com, notifying us of any issues with the order, such as damage, incorrect items, or missing pieces.